Payments, Returns & Refunds

Payment Policy

Our payments are processed using state of the art, highly encrypted third-party processing through First Data / Payeezy.  If you use PayPal, please note that the address listed, must be the address shipped to.  We cannot alter the address after the order has been placed.

Refund Policy

Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as coffee beans, teas, other food items, flowers, and customizable products.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, simply email us your request to

Please include:


Order #

Email and Phone Number

Someone will contact you within 48 hours.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refunds for shipments not received.
Some of our items are shipped directly to you from the manufacturer.  By doing this, we are able to skip the middleman, known as the wholesaler, and deliver products to you for a much better price.  Sometimes, these shipments can take 10-20 days or even longer in some regards.  Rest assured, if you do not get the item by the date expected, we'd be glad to issue you credit or refund you.  However, if in transit, we ask you to wait at least 25 days, just in case it arrives.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. Contact us if this occurred.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift code for the value will be issued to the buyer.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.

To return your product, you should mail your product to: The Fugly Mug Co, c/o Premier Gift, Inc., Returns Dept, 10685 S Parker Rd, Suite B, Parker, CO 80134

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.